Card Synchronisation Error

May 18, 2026
Knowledge

How To

Please see below for information on resolving card synchronisation errors that occur within LEAP.

To resolve card synchronisation errors, please refer to the below steps:

Navigate to the matter, then double-click to open the affected card.
Add a full stop to the Surname field of the card.
Click Save.
Repeat steps 1-3 but remove the full stop you added.

This will force the card to upload to the server.
If this does not resolve your issue, right click on the card that is showing in red and select Replace.
Enter the card details again, ensuring you do not click on any of the suggested cards that may pop up.
Save & Close the matter.
Perform a LEAP Repair.

This should resolve any issues related to corrupted cards.

Examples of error messages that could be caused by corrupted cards:

Error in communication with the Calculation Engine. This_fullName is not a function. Please log a support call online.
LEAP cannot download this person.
LEAP cannot download this card.
Error when executing the method "card_RecordSignature" at line number 110
Error when sharing an invoice from a matter: Invoice Not Found - The invoice you are trying to view does not exist, or you do not have permission to view it.

Examples of issues that could be resolved by the card synchronisation steps:

Issues such as displaying a blank screen when opening file notes.
Changes made to a card are not reflected in the associated precedent document.
Unable to preview the invoice. Error: 'Invoice Not Found' – The invoice you are trying to view does not exist, or you do not have permission to view it. This can be resolved by synchronising the card.

Last Modified Date

18/05/2026 9:44 AM

Title

Card Synchronisation Error

URL Name

Card-Synchronisation-Error-AU

Resolution