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Print to LEAP option missing or Not Working

  • 31/10/2025
  • Knowledge

How To

If the "Print to LEAP" option is missing from your printer settings or not functioning correctly, follow the steps below to resolve the issue:

  1. Run a LEAP Repair. This will restore the option and resolve any related issues. 

  2. If the issue persists, there may be documents stuck in the print queue due to an error. To clear the print queue:

    • Search for "Printers & Scanners" in Windows.
    • Open Printers & Scanners, then select Print to LEAP.
    • Open the Print Queue, right-click, and select Cancel All to remove any documents that may be stuck.
    • Restart LEAP, and you should be able to print to LEAP successfully.

    If you still can’t print to LEAP after following the steps above, check whether Microsoft Print to PDF is listed in your printer options. If it’s missing, the problem may be environment-related. In that case, we recommend contacting your IT team for further assistance.

     
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    If you're encountering issues with Papercut, such as LEAP not picking up cost recoveries or Papercut not recognising LEAP matter number, please reach out to Papercut support directly via the Support section on the Papercut website.

Last Modified Date
31/10/2025 4:58 pm
Title
Print to LEAP option missing or Not Working
URL Name
Print-to-LEAP-option-missing-or-Not-Working

Resolution
CorrespondenceFAQTroubleshooting

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Print to LEAP option missing or Not Working | LEAP Community