Megan Galagher (Cathleen Corridon & Associates) asked a question.
Issue for a user of our firm when he logins into LEAP Mobile. An error message comes up saying "Unable to retrieve profile". He is able to easily log into the LEAP Authenticator and LEAP desktop with the password and we have confirmed he has correct Licence Access.
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Hi Megan,
Thank you for raising this. I can see you have raised this with Support, who have confirmed it is an issue our Development team are currently looking in to. You will be advised once the issue is resolved.
Kind Regards,
Simon