Check if you are on Adobe Acrobat Pro or Adobe Acrobat Reader. If you are using Adobe Acrobat Pro, please check you have signed in and if your subscription is current.

Adjust Adobe Settings to Disable New Acrobat, Disable Protected Mode and Disable Enhanced Security.

• Open Adobe Acrobat.
• Navigate to File and click Disable New Acrobat Reader.
• Press the Ctrl key + K to open the Adobe settings window. (Edit > Preferences)
• Go to the Security Enhanced tab.
• Untick both of the following options:
  • Enable Protected Mode at Startup
  • Enable Enhanced Security
• Close both Adobe and LEAP.

Ensure Adobe is not running in Certified Mode, as this configuration can restrict third-party integrations and interfere with add-ins such as LEAP, potentially preventing documents from opening properly.

In order to disable Certified Mode, you will need to:

• Open Adobe Acrobat.
• Press the Ctrl key + K to open the Adobe settings window. (Edit > Preferences)
• Go to the General tab.
• Deselect the "Use only certified plug-ins" option.

In Adobe, select the Tools tab and search for the LEAP icon. Do you see the LEAP add in tool for Adobe?

• If you do not see the LEAP add in tool for Adobe, please navigate to the following directory
  C:\ProgramData\LEAP Office\Cloud\Extras\Acrobat Extras
• Verify whether the LEAPIcons.pdf file is present. 
• If the file is missing, you may either obtain a copy from a colleague or contact LEAP support for further assistance. 
  Note: Deleting this file from the folder will remove the LEAP icon from Adobe Acrobat.

Relaunch the LEAP add-on in Adobe Tools.

• Press the Windows key + R to open the Run dialog.
• Type %programdata% and press Enter to launch the File Explorer Window.
• Navigate to the following folder:  Leap Office > Cloud > Extras > Acrobat Extras
• You should now be in C:\ProgramData\LEAP Office\Cloud\Extras\Acrobat Extras
• Double click InstallLauncher.exe to run it.
• Double click LEAPForAcrobatSetup.exe to run it.
• Restart LEAP and open a PDF from a LEAP matter.