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CommunityHow can we revert back to the previous behaviour on Leap or allow the use of prohibited characters (such as \ / : ? " < > |) when creating PDFs or automatically change to an underscore, as the current process requires manual correction for each character?
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How can we revert back to the previous behaviour on Leap or allow the use of prohibited characters (such as \ / : ? " < > |) when creating PDFs or automatically change to an underscore, as the current process requires manual correction for each character?

Admin Support (Customer) asked a question.

3 August 2023 at 3:34 PM
How can we revert back to the previous behaviour on Leap or allow the use of prohibited characters (such as \ / : ? " < > |) when creating PDFs or automatically change to an underscore, as the current process requires manual correction for each character?

Hi Colleagues

 

On Leap when creating a PDF of an InfoTrack search that contains particular symbols the below notification appears:

 

"(A name can't contain any of the following characters: \ / : * ? " < > |)".

 

Previously when a file contained these particular characters it would change it automatically to an underscore, however recently, it requires us to manually correct each character to an acceptable character.

 

Is there a way to change it back to the old way or to allow the above prohibited characters to be used?

 

Thank you for your answers in advance.

 

 

  • 1 answer
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Angus Bakker and Jacob Cunningham like this.

  • Sharon Moore (Customer)

    I am having the same problem these last few days. Trying to get onto LEAP chat but I am number 67 in line!!!

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How can we revert back to the previous behaviour on Leap or allow the use of prohibited characters (such as \ / : ? " < > |) when creating PDFs or automatically change to an underscore, as the current process requires manual correction for each character?