Mas Harris (Customer) asked a question.
Cant sign in to LEAP as error of offline when my internet works!
I cant access my LEAP. No problem the other day now it says " LEAP Server is not currently reachable and you cannot work in offline mode because LEAP has exceeded its 30 days offline time limit"- How am I suppose to get into my client files and do legal work! Its been happening for a few days. Any help anyone.. i have logged it.. but its the weekend..
Did you get an answer of how to fix this? I have this problem on my laptop.
Hello Mas and Kaylene, hopefully the issue has resolved now however you can always email support@leap.com.au in order to receive assistance during business hours.
[Jellie McDonald Email Signature - Kaylene]
Liability limited by a scheme approved under Professional Standards Legislation
Jellie McDonald’s office is temporarily closed to the public but we are continuing to work remotely
You are able to contact us by telephone on 5560 3444 or by our email addresses.
If you need to drop off documents, please do so using the drop box at the front of the office.
You are welcome to post documents to our office. We would prefer, where possible, that any written communication is by email to us.
WE TAKE THE RISK OF CYBERFRAUD SERIOUSLY AND SO SHOULD YOU. Hackers have impersonated law firms and requested payment via email using their own account details. It is important you take the extra step to verify any bank account details you receive in an email from our firm by speaking to us before transferring money. Use a search engine to find our website and verify our phone number and call us. Do not reply to any emails asking for payment before verifying its authenticity with us.
This electronic mail contains information that is privileged and confidential, intended only for use of the individual or entity named. If you are not the intended recipient, any dissemination, copying or use of the information is strictly prohibited. No waiver of any privilege is intended or implied.
If you have received this transmission in error please delete it immediately from your system and advise Jellie McDonald by phone, fax or reply email.
what was the solution for this?
i have the same problem. Why they just don't put on this page how to resolve the problem is ridiculous given the costs of the product!!!
David,
I resolved the problem by downloading the latest version of Leap (https://community.leap.com.au/s/downloads) and reinstalling - I did not uninstall the old version ... I agree with your sentiments ...
I am working away from my office today. I have an internet connection but could not connect to Leap. I got access to my emails, Myob, but not Leap.
Could you please assist.
Thank you.
Danijela