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Notifications not user friendly

Patrick Sofra (Customer) asked a question.

22 January 2021 at 9:47 AM
Notifications not user friendly

I am told that with notifications when a user opens a matter they become "subscribed" to the matter which pushs any notification occuring on those matters to that users regardless of who owns the task/notification.

The notifications could be a useful reminder of tasks missed as they link to the task and matter but if I get all tasks for other staff it because unmanageable and confusing.

 

The settings should be altered to allow you to filter what notifications you receive

 

 

  • 4 answers
  • 780 views

  • Sebastian Figg (LEAP Dev)

    Hi @Patrick Sofra (Customer)​,

     

    Happy New Year & thank you for posting on LEAP Community Discussions.

     

    Notifications that are given by LEAP can be controlled via the staff notifications as described below,

     

    1. Open the LEAP Menu
    2. Click settings > application settings
    3. Click on staff > staff member
    4. Find your user profile
    5. Click the notifications tab and enable/disable notifications as desired 

     

    Let us know if you require further assistance.

     

    Best regards,

     

    Sebastian.

    Expand Post
    Selected as Best

  • Sebastian Figg (LEAP Dev)

    Hi @Patrick Sofra (Customer)​,

     

    Happy New Year & thank you for posting on LEAP Community Discussions.

     

    Notifications that are given by LEAP can be controlled via the staff notifications as described below,

     

    1. Open the LEAP Menu
    2. Click settings > application settings
    3. Click on staff > staff member
    4. Find your user profile
    5. Click the notifications tab and enable/disable notifications as desired 

     

    Let us know if you require further assistance.

     

    Best regards,

     

    Sebastian.

    Expand Post
    Selected as Best

  • Dale McDonald (Customer)

    Hi LEAP team,

    Has there been any updates to this in the last couple of years? As on review of the above process I don't believe it adequately meets our needs - but please provide further instruction if I have misunderstood.

    What we require is a way that each of our team members can view their own tasks without also seeing tasks set to other team members.

    Expand Post

    • Jacinta Robinson (Customer)

      Hi, it does not seem to have been updated or fixed as this issue continues in 2024. All staff members receive notifications for tasks made, irrespective of whether they are allocated to the matter or assigned the task, meaningful staff members who have nothing to do with a matter will still receive notifications, including on the matters list and in the notifications box.

      Expand Post

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Notifications not user friendly