To contact our Accounts Team, you can email accounts@leap.com.au directly for assistance with any of the following:

• Queries regarding your LEAP invoices or subscription
• Requesting a copy of your LEAP contract
• Queries regarding reducing / cancelling a licence
• Inquiries regarding licences such as pricing / renewal costs, licence type (if Contracted or Flexi)
• Updating your LEAP payment details for paying invoices to LEAP
• Changing your direct debit details
• Updated your credit card and need to add the new details for the new monthly payment in LEAP
• Find out when your subscription starts and ends

To view your dedicated Client Success Manager, please log in to the LEAP User Portal with your LEAP Credentials: userportal.leap.com.au
 
Your Client Success Manager can assist you with any of the following:

• Best practices in LEAP
• Getting the most out of the LEAP investment
• Showcasing new innovations

Please contact our Companion Product Team via email at collaboration@leap.com.au should you require assistance with any of the following Apps:

• Perfect Portal
• PowerBI
• LawLytics
• LawConnect White Labelling
• WorkFlow App
• Web Portal
• Websites

Please contact a LEAP Certified Consultant from our Partner Network for assistance with any of the following:

• Changing your accounting platforms (i.e MYOB to Xero or from Xero to MYOB)
• Changing your GST reporting basis
• Creating new custom precedents or Wordbills
• In-depth analysis of your LEAP reports

For assistance with any of the following queries, please reach out directly to the InfoTrack team at helpdesk@infotrack.com.au :

1. Issues or feedback related to features within InfoTrack, including the PEXA Workspace App
2. Assistance Updating or changing your current InfoTrack credentials (including password resets or changes to your username).
3. Queries regarding cost recoveries generated by a search
4. Support or queries relating to the SettleIT service, including pricing.
5. To update your payment method or credit card details in InfoTrack.
6. Requesting for a copy of your invoice for any InfoTrack searches
7. If a search is not ready yet
8. If a search is ready but was not posted to the matter or the cost recovery is not on the matter
9. If the Archive Management window indicates that there are searches that are incomplete
10. Queries relating to Electronic Duties Return (EDR) registration whereby InfoTrack is your firm's provider
11. To obtain the most accurate and up-to-date pricing schedule for InfoTrack fees
12. To cancel a duplicate order for a search and find out about refund process.
13. Queries regarding releasing a caveat via infoTrack.
14. If you are unable to complete a search order.
15. InfoTrack may also assist in obtaining historical documents, such as a copy of a property transfer.
16. Issues with the LIV contract not appearing in a LEAP matter.
17. Assistance regarding Dealing No.,Land Tax Searches or Sewer Service Diagram Certificates
18. Error 'Failed to Save' when saving your Infotrack credentials in LEAP.
19. Queries and errors relating to ordered Title Searches:

• Errors including: ‘The authority that provided this information has a limit on the period that it can be stored on the server. You will need to re-order this search to obtain the information.'

Please contact the File Republic team directly at filerepublic.com.au/contact should you require any assistance with the following queries: 

• General queries regarding File Republic 
• Create a File Republic support request

For BundlePro queries and support accessing BundlePro through LEAP, please email info@fileman.com.au

To learn more about Westlaw, please fill out the Westlaw form.

Please contact the LEAP Power BI Integrations Team at powerbi@leap.build if you would like to request training on using Power BI with LEAP. This includes guidance on the LEAP Connector for Power BI.