Unable to Open Any Emails from LEAP

13/11/2025
Knowledge

How To

If you are unable to open any emails from any matter in LEAP, it is likely that the default program used to open the file type is not the correct program. You will need to change the default program in Windows used to open the file. Windows has the ability to "Choose defaults by file type" so you can set the correct behaviour.

The recommended application for .msg and .eml file types is Microsoft Outlook.

To open link (.llmx) documents received by email, set LLMHandler as Default.

For detailed steps, refer to How to make Outlook Classic the default program for email.

Last Modified Date

13/11/2025 3:51 pm

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Unable to Open Any Emails from LEAP

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Unable-to-Open-Any-Emails-from-LEAP-AU

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