Unable to Import a Document into a Matter

06/11/2025
Knowledge

How To

If you are experiencing problems importing a document or uploading a file, into a LEAP matter, here are some troubleshooting steps you can follow:

Update LEAP: Make sure you have the latest version of LEAP installed.
Restart your device: Sometimes a simple restart can resolve temporary glitches.
Check network connection: Ensure that your internet connection is stable.
Add LEAP to Your Antivirus and Firewall Exceptions List.
Check environmental factors, such as device storage and uptime, as these may cause delays when sending emails or attaching documents.
Clear cache and cookies (LEAP Web): This can often resolve common problems related to file uploads.
Switch browsers (LEAP Web): Try using a different browser such as Chrome, Firefox, or Edge.

Last Modified Date

6/11/2025 12:13 pm

Title

Unable to Import a Document into a Matter

URL Name

Unable-to-Import-a-Document-into-a-Matter

Resolution