This Matter is Currently Being Accessed For Invoicing

05/03/2026
Knowledge

How To

If the error message "This matter is currently being accessed for invoicing by (Staff Name). Please try again later." or "A trust to office transfer is currently being created by (Staff Name). Please try again later appears, please see below for information on the error:

This message is generated due to another LEAP user session interacting with the matter.

To resolve the issue:

Confirm no other users have the matter open.
Allow some time for the current transaction to complete.
Check for and close any duplicate LEAP windows or background instances of the same matter.
Check you have sufficient security permissions to create invoices.
Restart the device.
Perform a LEAP Repair.
Add LEAP to Your Antivirus Exceptions List.

Last Modified Date

5/03/2026 10:30 am

Title

This Matter is Currently Being Accessed For Invoicing

URL Name

This-Matter-is-Currently-Being-Accessed-For-Invoicing-AU

Resolution