LEAP Update Stuck on “Getting Application Ready”

14/01/2026
Knowledge

How To

Please see below for guidance on addressing instances in which a LEAP Desktop update does not complete successfully.

If you are updating LEAP but cannot get past the “Getting application ready” screen, please follow these steps:

Perform a LEAP Repair
Run a LEAP Repair to correct any issues preventing the update from progressing.
Restart Your Device
Once the repair is complete, please restart your device to ensure all updates and changes are properly applied. After restarting, log back into LEAP and confirm whether the update completes successfully.
Antivirus and Firewall Configuration

Please Add LEAP to your Antivirus Exceptions list, as antivirus software can occasionally block legitimate files. If necessary, temporarily disable your antivirus or firewall to test the update, then re-enable it afterward.
Clean Install (If Required)

If you continue to experience issues installing LEAP after completing the steps above, you may need to perform a clean install of LEAP.

Contact the LEAP Client Support Team for guidance if you need assistance with a clean install.

Last Modified Date

14/01/2026 9:34 am

Title

LEAP Update Stuck on “Getting Application Ready”

URL Name

LEAP-Update-Stuck-on-Getting-application-ready

Resolution