Judith Bove (Dignan & Hanrahan Solicitors) asked a question.
I haven't be able to prepare my end of financial year reports from MYOB as the Link between Leap and MYOB doesn't work. I have logged with both Leap and MYOB and neither can assist with this problem.
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Having the same issue. Extremely inconvenient to have this issue now, when we want to get EOFY records wrapped up.
This happens to me quite often. If you go into menu - accounting - general ledger link. Click on the Sync now, put in your MYOB login details and click through the screens. there is a screen that comes up second that does not need anything entered. Just click submit. I spent hours on a chat and hold to find this out.
I will give this a go
Judith Bove
Accounts
[cid:image001.jpg@01DBFB17.B4E9EA90]
Level 3, 121 Queen Street
PO Box 48
CAMPBELLTOWN NSW 2560
Tel: (02) 4625 3755
Liability limited by a scheme approved under Professional Standards Legislation.
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This email and any attachments are confidential. They may contain legally privileged information or copyright material. You should not read, copy, use or disclose the material without authorisation. If you are not the intended recipient, please contact me at once by return email and then delete both messages. I do not accept liability in connection with computer virus, data corruption, delay, interruption, unauthorised access or unauthorised amendment. This notice should not be removed.
But thanks for trying to help 😊
Judith Bove
Accounts
[cid:image001.jpg@01DBFB18.86BA1310]
Level 3, 121 Queen Street
PO Box 48
CAMPBELLTOWN NSW 2560
Tel: (02) 4625 3755
Liability limited by a scheme approved under Professional Standards Legislation.
NOTICE
This email and any attachments are confidential. They may contain legally privileged information or copyright material. You should not read, copy, use or disclose the material without authorisation. If you are not the intended recipient, please contact me at once by return email and then delete both messages. I do not accept liability in connection with computer virus, data corruption, delay, interruption, unauthorised access or unauthorised amendment. This notice should not be removed.
No luck, unfortunately - that screen gives a "The username or password were not correct" error no matter whether I enter my LEAP or MYOB credentials, or leave everything blank altogether.
Will lodge a ticket with LEAP and hopefully hear back from them with a solution.
Update in case anyone else has been having the same issue:
https://community.leap.com.au/s/article/How-to-Link-MYOB-and-LEAP-General-Ledger-Link-to-Sync-Journal-Entries-AU
"6. Enter Administrator as the username and leave the password field blank in the second login prompt for General Ledger link."
Had no way of knowing this without digging through the Help Centre articles. Oh well, it works again now.
Judith Bove
Accounts
[cid:image001.jpg@01DBFB1C.038D9CB0]
Level 3, 121 Queen Street
PO Box 48
CAMPBELLTOWN NSW 2560
Tel: (02) 4625 3755
Liability limited by a scheme approved under Professional Standards Legislation.
NOTICE
This email and any attachments are confidential. They may contain legally privileged information or copyright material. You should not read, copy, use or disclose the material without authorisation. If you are not the intended recipient, please contact me at once by return email and then delete both messages. I do not accept liability in connection with computer virus, data corruption, delay, interruption, unauthorised access or unauthorised amendment. This notice should not be removed.
Hi all - had the same issue at the end of June - received this from LEAP - if you are asked for a User name and password it's Administrator - no password - I don't have General Ledger Auto Export ticked as we like to hold invoices that have been deleted ......
To resolve the issue with the ledger link in LEAP, please follow these steps:
1. Check General Ledger Auto-Export Settings:
2. Enable Auto Sync:
3. Reset the Connection:
For more detailed steps, please click the link:
If these steps do not resolve the issue, please contact our Helpdesk via the link in my email signature below.
Stephanie Thomas
Integrated Products Manager
Mobile: 0457 212 227
Client Support: Follow Link
Level 8, 207 Kent Street, Sydney NSW 2000