Rhonda Hubert (Customer) asked a question.
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Hi Rhonda,
Thanks for your query. If a client has overpaid in to the Office account, you should have a Credit on the Credits Ledger. You can process a Credit Refund (with your Trust Account set as the recipient of the refund) which will create an office payment, and then a Trust Receipt (with your office account as the payer).
If you have any difficulties with this, you can contact our HelpDesk at support@leap.com.au or via the LiveChat.
Article on creating a credit refund: https://community.leap.com.au/s/article/Adding-a-credit-note-AU#@desktop:create-a-new-credit-refund
Thanks,
Simon