Tanya Stirrup (Customer) asked a question.
Issues with new update: When receipting Trust funds and raising invoices I keep getting errors.
One is that the record is unable to be saved. When you exit the client file and go back in it has saved the invoice.
When transferring funds from Trust or receipting Trust funds you get a message that there is an internet connection problem and you then get the unable to save. Again when you go out of the client file and back in it has saved the transaction.
This is also happening from time to time for another user.
Our IT company have totally rebuilt my computer to rule out any issues with the computer and went back to the September version of LEAP. Today I was upgraded to January 2022 version and the issue has started again.
Can someone please help…….
I'm having the same issues, so are many others in our office, it's very frustrating and unproductive! I'm sick of seeing "Unable to Save Record" or "Unable to Connect to the Server"
Same Rachelle. And then having to reverse trust receipts because Leap had saved the record!!!
I am having the same issues and have wasted hours trying to rectify this today. Prior to this "update" LEAP worked really well. Can I revert to the previous version?
If you shift the status of the account from "draft unapproved" to "draft approved" and then merge the account with Word, it works. Hopefully a temporary inconvenience and hopefully it will be rectified quickly.
I have been having the same issues since the last major update, have provided feedback on this with no result at this stage on when it is to be fixed, it happens regularly a day to me and it's very frustrating and time consuming
We are sorry to hear of the issues experienced by all. Naturally if they persist now, our Helpdesk would like to assist.
This is clearly a server issue or issue with the update earlier this year.
If there is a solution for these errors, please make contact with our office to resolved it on 9602 1888.
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Best Regards
Doreen Signoretti JP
Paralegal
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