Julie Glenister (Customer) asked a question.
Some work I did last week has not saved into the LEAP file. I know there is a way to access the unsaved work but cannot recall how to locate it. Can anyone help?
Julie Glenister likes this.
- Sebastian Figg (LEAP Dev)
Hi @Julie Glenister (Customer),
Thank you for posting on LEAP Community Discussions.
Depending on the circumstances and the time elapsed there is no guarantee unsaved documents can be recovered.
Keeping this in mind I have provided some steps below to attempt to locate the document(s),
1. Open any word document from within LEAP.
2. Select the File tab in the left corner > then select Info > and select ‘Open file location’
3. Sort the list by date order and check for saved versions of the document.
4. If you still cannot locate it, return to the CDE folder and then open the most recently created folder inside that.
5. Open the OfficeDocuments and Archive folders and check for saved versions for the document.
6. Once located save the document back to LEAP; (repeat steps 4-6 if there is more than one folder inside the CDE folder).
I would recommend you contact our support team via live chat or support ticket for our team to assist with this query.
Let us know if you require further assistance.
Best regards,
Sebastian.
Expand Post
Hi @Julie Glenister (Customer),
Thank you for posting on LEAP Community Discussions.
Depending on the circumstances and the time elapsed there is no guarantee unsaved documents can be recovered.
Keeping this in mind I have provided some steps below to attempt to locate the document(s),
1. Open any word document from within LEAP.
2. Select the File tab in the left corner > then select Info > and select ‘Open file location’
3. Sort the list by date order and check for saved versions of the document.
4. If you still cannot locate it, return to the CDE folder and then open the most recently created folder inside that.
5. Open the OfficeDocuments and Archive folders and check for saved versions for the document.
6. Once located save the document back to LEAP; (repeat steps 4-6 if there is more than one folder inside the CDE folder).
I would recommend you contact our support team via live chat or support ticket for our team to assist with this query.
Let us know if you require further assistance.
Best regards,
Sebastian.