Why Are My Shared Document Links Not Opening in Outlook?

16/02/2026
Knowledge

How To

When you share a document from the Details & Correspondence list through the "Share > Email Link" feature, the link will be shared as a .llmx file. The recommended application for opening link documents in outlook is LLMHandler. If you find that nothing happens when clicking a .llmx link, ensure that LLMHandler is installed and set as the default app.

Here are the steps to set LLMHandler as the default app for opening LEAP links (.llmx files) from email:

In your computer's search bar, type "Default apps"
In the Set a default for a file type or link type, type: ".llmx"
Choose LLMHandler from the "Default app" selection and click 'Set as default'.

If the issue persists, attempt a LEAP Repair. Once completed, this should resolve most issues with opening link documents in LEAP.