Resetting the Connection Between LEAP and Word

19/02/2026
Knowledge

How To

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DISCLAIMER: This advice may include, but is not limited to, changes to the Windows Registry, Windows permissions, network settings, and antivirus/firewall settings. These actions should only be performed by an experienced IT support professional.

Purpose: To resolve connection issues between Microsoft Word and LEAP.

When to use: If there are problems with the LEAP add-in for Microsoft Word.

Configure Word Add-ins and Trust Center Settings

Please configure your Word Add-ins and Trust Center Settings as detailed below to resolve any connection issues between Microsoft Word and LEAP.

This will include changing the ActiveX Settings within Word:

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To ensure compatibility with LEAP, Microsoft 365 Business Standard or Enterprise is required. If Home & Business is installed, please contact your IT department to arrange for the appropriate version

In Word, go to File > Options > Add-ins.
Click Go next to Manage COM Add-ins.
Deselect to disable any third-party add-ins such as Adobe PDF and Adobe Document Cloud as they can conflict with the LEAP add-in (Microsoft add-ins are acceptable).
Ensure the LEAP Office for Word add-in is selected and click OK.
Ensure the email on your LEAP account matches the email configured in Word and Outlook.
If you're still experiencing issues with LEAP and Word, please perform an Automation Repair, restart your device and then check if the problem persists.

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Antivirus software and firewall solutions have an aggressive approach to protecting your computer. Sometimes they can block harmless files due to the file’s name, size, data or actions.

To resolve this, please add LEAP to your Antivirus Exceptions list.

Issues That Can Be Resolved by Adjusting Word Add-ins and Trust Center Settings

If you experience any of these issues, they can be resolved by following the steps to reset the connection between LEAP and Word:

LEAP could not communicate with Microsoft Word. Would you like to run a repair?
LEAP has experienced a communication problem. Please restart Microsoft Word and if the problem persists please log a call and quote error code: 1;-3.
Configuration system failed to initialize.
Microsoft Word has failed to open successfully, LEAP has resolved the issue.
Microsoft Word is taking longer than expected to respond
Value cannot be null. Parameter name: 0
Access to the path is denied. (For this error, you may also run LEAP as administrator.)
Unable to open or create Word documents/precedents from a LEAP matter.
Difficulty converting Word documents to PDF.
Unable to save and close word document in LEAP.
LEAP crashing when creating a new document such as memo.
Error : Object variable or With block variable not set.
Instances where Microsoft Word becomes unresponsive and displays a dialog box prompting the user to either close the program or wait for it to respond.
Object reference not set to an instance of an object in word
Word is running into problems with "leapofficeword".
LEAP displays a continuous "Converting Fields to Text" prompt when exporting documents to Word or sending invoices to Word
The execution clauses are blank and not appearing in the document.
Headers or footers do not appear.

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Last Modified Date

19/02/2026 9:22 am

Title

Resetting the Connection Between LEAP and Word

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Resetting-the-connection-between-LEAP-and-Word

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