Replies to Sent Emails Are Not Automatically Saved in LEAP

09/02/2026
Knowledge

How To

To ensure that replies to your sent emails are automatically saved to a LEAP matter, you need to enable the Auto Routing option in Outlook. Here’s how you can do it:

Open Outlook.
Click the small arrow icon at the bottom right corner of the "Save to Matter" button.
In the LEAP Automation Options for Microsoft Outlook window, under the Email section, enable the "Auto Routing" option.
Click "OK" to save your settings.

This will ensure that any replies within an email chain sent via LEAP will be automatically saved to the LEAP matter.

Click to edit heading

If you continue to experience issues even after enabling the Auto Routing option, please ensure that the email address in your Outlook data file matches the email address associated with your LEAP account.

Last Modified Date

9/02/2026 3:29 pm

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Replies to Sent Emails Are Not Automatically Saved in LEAP

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Replies-to-Sent-Emails-Are-Not-Automatically-Saved-in-LEAP

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