LEAP cannot write to the Net Client Service Configuration File

10/04/2025
Knowledge

How To

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DISCLAIMER: This advice may include, but is not limited to, changes to the Windows Registry, Windows permissions, network settings, and antivirus/firewall settings. These actions should only be performed by an experienced IT support professional.

User is unable to launch LEAP Desktop, due to the following error message:

LEAP cannot write to the Net Client Service Configuration File. Please log a support call online.

This is occurring because the logged in user does not have permissions to edit the “C:\ProgramData\LEAP Office\Cloud\Net Client\LeapOfficeXE.NetClient.exe.config” file.

The reason for the error may be custom permissions or there was an issue with the installation of LEAP Desktop itself. Installing LEAP using only the LEAPDesktopX64.msi extracted from the installer will also result in this issue.

The two simplest methods of resolving this are as follows:

Run LEAP Desktop as Administrator at least once before logging in normally.
Reinstall LEAP Desktop using the Installer only.

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LEAP Desktop can only be supported if it was installed via its installer.

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Last Modified Date

10/04/2025 3:40 pm

Title

LEAP cannot write to the Net Client Service Configuration File

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LEAP-cannot-write-to-the-Net-Client-Service-Configuration-File

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