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Difficulties When Creating a Matter in LEAP

  • 04/02/2026
  • Knowledge

How To
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Refer to the guidance below to troubleshoot common issues when creating a matter in LEAP.

Creating matters in LEAP is straightforward. If you experience any challenges when creating a matter, follow these steps:

  1. Verify Your Permissions

    Ensure your user account has the necessary permissions to create new matters. If access is restricted, contact your LEAP administrator to update your permissions.

  2. Refresh the Matter Page

    Check for synchronisation issues. Refresh the Matter Page by clicking the Reload button User-added image in the top-left corner of the Matter window.

  3. Perform a LEAP Repair and Restart

    Perform a LEAP Repair and restart your device. This often resolves configuration or temporary file issues affecting matter creation.

  4. Configure Antivirus and Firewall Exceptions

    Add LEAP to your Antivirus and Firewall Exception List to prevent interference with data syncing.

Last Modified Date
4/02/2026 5:49 pm
Title
Difficulties When Creating a Matter in LEAP
URL Name
Difficulties-When-Creating-a-Matter-in-LEAP

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