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Knowledge BaseApplication Settings - Staff Subscriptions
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Application Settings - Staff Subscriptions

  • 18/12/2025
  • Knowledge

How To
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The subscription management system allows you to easily view and manage all your licences and invoices. Additionally, you can also purchase new licences directly through the subscription portal, making it simple to expand your usage as needed.

 
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Desktop: Click the LEAP Menu > Settings > Application Settings.

The LEAP Application Settings will open in a new window.

 

Web: Click  > Settings > Application Settings.

The LEAP Application Settings will open in a new window.

Subscriptions

 

You are able to view all your LEAP subscriptions for the term of your contract and the price for each licence per month.

  1. Click Firm > under Staff > Subscriptions.

    The LEAP Subscriptions portal will open in a new window.

  2. Click Subscriptions.

    You will be presented your subscription plan details.

Manage Assigned Licences

 

The Manage Licences page allows you to change the assignment of LEAP Licences. For example, you can replace one licensed user with another. Please refer to the below steps for information on using the Manage Licences page.

  1. Click Manage.

    You will be redirected to Manage Licences. The Manage Licences page lists the total number of available LEAP licences as well as how many LEAP licences are currently assigned and which users they are assigned to.

  2. Search for a staff member.

  3. Toggle to Assign/Unassign the licence.

  4. When you are done, click Back.

 
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For information on adding, editing or removing Staff Members, please see our article Application Settings - Staff Members.

Manage Add-Ons

 

To purchase a new licence:

  1. Click View Available Add-Ons to expand. You can view the cost of an additional licence on this page.

  2. Click Select on an available add-on.

  3. Enter or click the +/- to change the number of licences required.

     
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    LEAP offers two types of licences: Co-termed and Flexi. Co-termed licences are contracted for the duration of your LEAP term and cannot be reduced before the renewal date. Flexi licences, on the other hand, can be cancelled at any time after 30 days from the purchase date.

  4. Click Go to Checkout.

  5. (Optional) Click Edit under Billing Address if you need to change your billing address.

  6. (Optional) Click Edit under Payment Methods if you need to change your payment details.

  7. Tick the checkbox to confirm you have read and agree to the terms and conditions.

  8. Click Confirm Purchase.

    Should you have any further queries regarding pricing or the purchase of a licence, please contact the Accounts team directly.

 
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If you have purchased an additional LEAP licence and it is not appearing within the Subscriptions portal, an account synchronisation by our Accounts Team may be required. Please contact our Accounts Team to facilitate this.

Invoices

 

  1. Click Firm > under Staff > Subscriptions.

    The LEAP Subscriptions will open in a new window.

  2. Click Invoices.

    You will be presented a list of your invoices.

Billing Address

 

  1. Click Firm > under Staff > Subscriptions.

  2. Click Billing Address.

  3. Click Edit.

  4. Fill in the required details.

  5. (Optional) Tick Use different billing address.

    Alternate billing address section will be displayed.

    Fill in the required details.

  6. Click Save.

Payment Methods

 

To add a Payment Method:

  1. Click Firm > under Staff > Subscriptions.

  2. Click Payment Methods.

  3. Click Add Payment Method.

    AU - Payment Methods

  4. Select your payment method.

  5. Fill in your payment details.

  6. Click Submit.

  7. Click Save.

 
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To update your existing Payment Method, you will need to create a new Payment Method with the updated details using the instructions above.

 

Should you require any assistance, please contact our Accounts Team at accounts@leap.com.au.

 
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Should you encounter errors such as 'Parent Product not found' or 'Request timed out' while purchasing an additional licence or need assistance updating your payment method for your LEAP subscription, please contact our Accounts Team at accounts@leap.com.au for further assistance.
Last Modified Date
18/12/2025 9:44 am
Title
Application Settings - Staff Subscriptions
URL Name
Application-Settings-Staff-Subscriptions-AU

Resolution
Installing & Setting Up

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