Reassigning Licence from Former to New User Using the Same Username

20/02/2026
Knowledge

How To

If you are reusing a former employee's username for a new staff member, please see below for information on correctly setting up the new staff member's account.

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LEAP licences are assigned to individual users and must not be shared. Each staff member who requires access must have their own active licence.

To assign a former employee's LEAP licence to a new staff member in LEAP, using the same Username, please follow these steps:

You must be logged in to the LEAP Admin account to complete this process.

If you need to assign the same username to a new employee, do not edit the existing user’s name or details, as this can compromise LEAP records. The correct procedure is to a) update the former user’s account to release the username, b) create a new LEAP account for the new employee and c) transfer the licence from the former account.

Update the Former Employee's Username:

This step is only required if the same username will be assigned to the new staff member.
- Go to LEAP Menu > Settings > Application Settings > Firm > Members.
- Open the user profile of the former employee.
- Under General Details, change the username (e.g., from example@xxxx.com to example1@xxxx.com).
- Click Save to free up the username for the new hire.
Unassign the Licence from the Old Account:
- Navigate to LEAP Menu > Settings > Application Settings > Firm > Members.
- Open the user profile again.
- Under Access and Permissions, click the link that says Go to this site to enable/disable user (under LEAP Standard Access). This will take you to the subscription portal.
- Under Manage Licences, use the dropdown under Current Staff and switch to All Staff.
- Toggle off the Assign/Unassign tab next to the former user to revoke their access.
Create a New User Profile for the new employee:
- Go to LEAP Menu > Settings > Application Settings > Firm > Members.
- Click Add New Staff Member in the top right corner.
- Enter the required details for the new employee, including their name, email, and username (use the email address as the username).
- Click Save to create the new profile.
Assign the Licence to the New User:
- Return to the newly created user account.
- Click on Access and Permissions.
- Click the blue link to enable users, which will direct you to the subscription portal.
- Under Manage Licences, toggle on Assign/Unassign tab next to the new user.
Set Up the User’s Password for the new user:
- After assigning the licence, go back to the new user’s profile under General Details.
- You can either create a password for the new user or click Send Email to allow them to set their own password.

This process will enable the new employee to take over the licence and use the same username as the previous employee without any issues.

Last Modified Date

20/02/2026 11:09 am

Title

Reassigning Licence from Former to New User Using the Same Username

URL Name

Reassigning-Licence-from-Former-to-New-User-Using-the-Same-Username-AU

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