Matter Issues helps increase efficiency and reduce practice risk over time. It uses risk assessment and issue prioritisation to help save time and resources, allowing you to focus your efforts where they matter most.

The prioritised issue list shows what to focus on first, while suggested actions provide guidance on how to address each issue. These recommendations are based on a knowledge base developed by LEAP's in-house legal teams.

The following Use Cases demonstrate how Matter Issues can help in practice.

When you open Matter Issues, it will automatically begin to gather insights for the matter by processing the documents within the matter's Correspondence List.

Using Matter AI, the content of the matter is analysed and compared against the Issue Library for the matter type. Matter Issues identifies relevant issues, determines whether they have been addressed, and assesses their potential risk and impact.

The identified issues are then prioritised and displayed in order of importance, with the highest-priority issues shown first in the Priority Issues section.

Priority Issues

This tab displays the top five issues identified for the matter.

Along the top of the window, the matter details will be displayed along with the Issue Count which shows how many issues have been identified out of the total number assessed for that matter type. For example, 9 high-priority issues identified from 84 issues assessed. 

You can click Show More to expand the list and view all identified issues.

When an issue is selected, Matter Issues displays two tabs in the right-hand pane:

• Insights — A summary of the issue generated by Matter AI based on evidence identified in the matter.
• Suggested Actions —  A list of next steps to help manage the issue, based on guidance maintained by LEAP's legal teams. You can select the actions you want to take and track their progress within Matter Issues.

Issue Library

You can also view the full issue library from the Issue Library tab. This tab provides access to all issues assessed for the matter type.

You can use the available filters to view:

• Issues with evidence
• Issues without evidence
• All issues —  All assessed issues, regardless of whether evidence was found.

The Insights tab contains a matter-specific summary, with headings that may vary depending on the matter type (for example, Family Law or Property). At the top of the pane is the issue's risk assessment information.

The risk assessment fields are defined below:

Impact

Impact refers to how serious the consequence would be for the client if this issue plays out.

• 5 — Severe: Decisive adverse finding, major loss of rights, safety risk, or life-altering disruption.
• 4 — Major: Strong negative effect; significant instability, stress, or financial and practical detriment.
• 3 — Moderate: Meaningful but not determinative; noticeable strain that remains manageable.
• 2 — Minor: Limited effect or inconvenience.
• 1 — Negligible: No realistic consequence.

Likelihood

Likelihood refers to how probable it is that the issue will recur or continue, given that the evidence on file shows it has already occurred.

• 5 — Almost Certain: Effectively inevitable to continue, or already escalating.
• 4 — Likely: Corroborated evidence indicates it will probably continue or recur.
• 3 — Possible: Credible evidence supports recurrence; meaningful uncertainty remains.
• 2 — Unlikely: Mitigating factors, intervening events, or historic-only conduct make recurrence improbable.
• 1 — Rare: Evidence indicates the issue is resolved or unlikely to recur.

Overall (Issue Severity)

The overall Issue Severity score is calculated by multiplying the Impact score by the Likelihood score, resulting a score from 1 to 25. Higher severity scores indicate issues that may require more immediate attention.

• High (15+): Serious risk that should be actively managed.
• Medium (5–14): Material risk to monitor and address in the ordinary course.
• Low (under 5): Limited risk; FYI and track. 

Next to the Insights tab, the Suggested Actions tab provides a list of actions that can be taken to manage or mitigate the issue. These actions are managed internally and are unique to each issue. Each action includes a description explaining what should be done based on the insight.

Working with Suggested Actions

Once you have selected one or multiple suggested actions, an action count will be displayed next to the relevant priority issue showing how many actions have been selected in total and marked as completed. For example below, 3 actions have been selected, and 1 has been marked as complete.

For each Suggested Action you can:

• Select action — This allows you to track priority items, and also adds them to the action count associated with the identified issue.
• Mark as done — Mark the action when it is complete.