From the firm's LEAP Administrator's device, they will navigate to the LEAP Menu > Settings > Application Settings > Under the Firms heading choose Members.

The LEAP Administrator will now turn OFF your two-factor authentication access AND remove your trusted device with the following steps:

Select the Staff name > Access & Permissions

Navigate to the Two-Factor Authentication header

Under the Setup & Verification Codes header, Disable the toggle

Under the Used Devices header, click the 3 vertical dots and Deactivate your phone (Samsung or iPhone etc)

Click Save

If required, the LEAP Administrator will now reset your password:

Select the Staff name > General Details

Navigate to the Sign In Details header

Enter a new password

Confirm the password in the Confirm Password box

Click Save

The LEAP Administrator will now turn back ON your two-factor authentication access:

Select the Staff name > Access and Permissions

Navigate to the Two-Factor Authentication header

Under the Setup & Verification Codes header, Enable the toggle so it is green

Click Save

You may now login to the LEAP application on your phone.

LEAP mobile will prompt you to Set-Up Two-Factor Authentication.

If the issue persists, try uninstalling and reinstalling the LEAP App, then restart your device.