Error 1714. The Older Version of LEAP Desktop Cannot Be Removed.

30/10/2025
Knowledge

How To

In some circumstances, you may experience the error message "Error 1714. The older version of LEAP Desktop cannot be removed. Contact your technical support group." Please see below for information on this error.

If you encounter Error 1714 while attempting to install LEAP, it indicates that a previous installation or uninstallation has left a corrupted registry key. To resolve this issue, your IT team might need to download the troubleshooter and follow the instructions in this Microsoft support article. This will involve downloading the Program Install and Uninstall troubleshooter, which will fix issues such as corrupted registry keys. After the troubleshooter has completed, please try installing LEAP again.

Last Modified Date

30/10/2025 12:17 pm

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Error 1714. The Older Version of LEAP Desktop Cannot Be Removed.

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Error-1714-The-Older-Version-of-LEAP-Desktop-Cannot-Be-Removed-AU

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