RapidPay - Disabling at a Matter Level

23/01/2026
Knowledge

How To

By default, RapidPay is active for all matters once it has been enabled. You can disable RapidPay at a matter level to remove the footer from invoices, statement of accounts, trust deposits, and turn off payment reminders.

If you wish permanently remove RapidPay from all matters and invoices, please contact RapidPay.

Before disabling RapidPay for the matter, its important to check the matter status for RapidPay:

Open the matter.
Right-click the client card, then go down to RapidPay Matter Status, then Show Matter Status. A pop up window will appear with the RapidPay status for this matter. Click OK to close the pop up. If the pop up window does not appear, click the Refresh icon (two circular arrows) located at the top-left corner of the window.
Right-click the client card, then go down to RapidPay Matter Status, then click Update Matter Status to change the status. A pop up window will appear. Click OK to close the pop up.
To confirm your change, right-click on the card again, hover over RapidPay Matter Status and click Show Matter Status.

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When RapidPay is disabled, the footer will be removed from all future invoices, statement of accounts, trust deposits, and payment reminders will be disabled. Any previously published Word invoices will remain the same and if you have an active Instalment Plan, that plan will continue.

If you re-enable RapidPay for a previously disabled matter, the footer will appear on the above listed and Payment Reminders will restart (if you have the service active).

Last Modified Date

23/01/2026 12:30 pm

Title

RapidPay - Disabling at a Matter Level

URL Name

Disable-RapidPay-at-a-Matter-Level-AU

Resolution