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CommunityThe A1 intro after the new update takes forever as it plays on repeat. How can we stop this please?? We get it and have seen it, we don't need to see it every time we log in, no need, please tell us how to remove or stop it and just log in as normal

The A1 intro after the new update takes forever as it plays on repeat. How can we stop this please?? We get it and have seen it, we don't need to see it every time we log in, no need, please tell us how to remove or stop it and just log in as normal

Gaye Buchanan (Customer) asked a question.

The A1 intro after the new update takes forever as it plays on repeat. How can we stop this please?? We get it and have seen it, we don't need to see it every time we log in, no need, please tell us how to remove or stop it and just log in as normal

  • Ella Harrold (Customer)

    I asked LEAP and was advised there is no way to stop it. The only thing that can be done is to make a suggestion on the Feedback and Ideas page. Multiple people have made the suggestion but they need a certain amount of votes for LEAP to look into them. I suggest heading to the Feedback page and searching AI video and liking all the suggestions that recommend it be removed.

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    • Jennifer Tasker (Customer)

      Hey Ella. How ridiculous is it that they need a "certain number of votes" to action what is an extremely annoying repeat message that users do not need to see every single time they log in. ARGH!

  • Tanya Burns (Customer)

    I was told it runs for the same amount of time it takes to open Leap without it. I disagree and would like it removed as well.

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The A1 intro after the new update takes forever as it plays on repeat. How can we stop this please?? We get it and have seen it, we don't need to see it every time we log in, no need, please tell us how to remove or stop it and just log in as normal