Loading
CommunityWhy does my general ledger auto export keep disabling itself? I keep getting emails and fixing it by rechecking the box but it keeps unchecking itself randomly.

Why does my general ledger auto export keep disabling itself? I keep getting emails and fixing it by rechecking the box but it keeps unchecking itself randomly.

Sarah Reid (Customer) asked a question.

Why does my general ledger auto export keep disabling itself? I keep getting emails and fixing it by rechecking the box but it keeps unchecking itself randomly.

  • Shane L. (LEAP)

    Hi Sarah,

     

    Thank you for submitting your inquiry to the LEAP Community Discussions page and sorry to hear about the issue you're experiencing.

     

    We have recently made an announcement that can assist with relinking your MYOB and LEAP. Could you please follow the steps listed there to ensure that your MYOB and LEAP are indeed linked correctly?

     

    If there are any further issues, please email support@leap.com.au and we will assist you further from there.

     

    Thanks,

    Shane

    Expand Post
    • Sarah Reid (Customer)

      Hi Shane,

       

      I actually use Xero not MYOB so is there a different fix for that program?

      • Shane L. (LEAP)

        Hi Sarah,

         

        Thank you for your reply and sorry for the confusion.

         

        In this instance, it would be best to contact our Support at support@leap.com.au and they can investigate and assist further.

         

        Thanks,

        Shane

        Expand Post

Loading
Why does my general ledger auto export keep disabling itself? I keep getting emails and fixing it by rechecking the box but it keeps unchecking itself randomly.