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CommunityWe keep getting the mesage: Access Restricted. Access to the matter(s) for this transaction has been restricted to particular staff members. All our staff settings are switched on. What else could cause this?

We keep getting the mesage: Access Restricted. Access to the matter(s) for this transaction has been restricted to particular staff members. All our staff settings are switched on. What else could cause this?

Jason Parker (Customer) asked a question.

We keep getting the mesage:
Access Restricted.
Access to the matter(s) for this transaction has been restricted to particular staff members.

All our staff settings are switched on. What else could cause this?

  • Rebecca Driscoll (Customer)

    It's a known bug - they are working on it. A workaround is to keep one user on the old version of LEAP and do the transaction searches on that machine. It mainly seems to happen on archived files too, so if you know which file it is you can unarchive it to view the transaction.

  • Charli Walsh (Customer)

    We are also experiencing the same issues trying to access our document register and invoices

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We keep getting the mesage:
Access Restricted.
Access to the matter(s) for this transaction has been restricted to particular staff members.

All our staff settings are switched on. What else could cause this?