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CommunityWhen creating a new document in Excel or Word I cannot get it to Save to Matter. System just keeps advising that it is Loading - but it does not.

When creating a new document in Excel or Word I cannot get it to Save to Matter. System just keeps advising that it is Loading - but it does not.

Jennifer Kitching likes this.
  • Simon Jack (LEAP)

    Hi Graeme,

    Are you still experiencing this issue? If so, please let me know and I will have our HelpDesk reach out to resolve.

    Thanks,

    Simon

    • Graeme Geldart (Customer)

      Hello Simon

      Yes – I am still experiencing this issue. I would appreciate the assistance of the HelpDesk.

      I am able to get around the issue by importing from my desktop to LEAP, but I should be able to file directly to LEAP.

      Thank you.

      Kind Regards,

      Graeme

      Graeme Geldart

      [cid:
      image001.png@01D9DFDB.27A64420]
      Graeme Geldart
      Practice Manager
      graeme@etsolicitors.com.au<mailto:graeme@etsolicitors.com.au>
      www.etsolicitors.com.au<http://www.etsolicitors.com.au/>
      119 Cronulla Street
      PO Box 41
      CRONULLA NSW 2230
      Telephone: 02 9523 6666
      Facsimile: 02 9523 8419

      This email may contain information which is confidential or privileged. If you have received this email in error please delete it and notify the sender immediately. We do not waive any confidentiality or privilege attached to its contents. Liability limited by a scheme approved under Professional Standards Legislation.
      Expand Post
      • Simon Jack (LEAP)

        Hi Graeme,

        I've reached out to our HelpDesk management, who will arrange for further assistance.

        Thanks for letting me know,

        Simon

  • Graeme Geldart (Customer)

    Hello Simon

     

    I am again having the same issue identified above. I can import from my desktop to LEAP, but I should be able to file directly to LEAP.

     

    Thank you.

     

    Kind Regards,

     

    Graeme

     

    Graeme Geldart

     

    [cid:image001.png@01D9DFDB.27A64420]

    Graeme Geldart

    Practice Manager

    graeme@etsolicitors.com.au<mailto:graeme@etsolicitors.com.au>

    www.etsolicitors.com.au<http://www.etsolicitors.com.au/>

    119 Cronulla Street

    PO Box 41

    CRONULLA NSW 2230

    Telephone: 02 9523 6666

    Facsimile: 02 9523 8419

     

    This email may contain information which is confidential or privileged. If you have received this email in error please delete it and notify the sender immediately. We do not waive any confidentiality or privilege attached to its contents. Liability limited by a scheme approved under Professional Standards Legislation.

    Expand Post

     

    Expand Post

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When creating a new document in Excel or Word I cannot get it to Save to Matter. System just keeps advising that it is Loading - but it does not.