Elisabeth Lynch (Customer) asked a question.
Previously all emails would sit in the main email Inbox - it didn't matter whether the email was flagged/connected to a Leap matter. Recently emails flagged/connected with Leap move to the Inbound Leap Matter Based Emails sub0-folder, even though in the computer based Outlook the "Moved Assigned Email(s)" flag under LEAP Automation Options for MS Outlook is unchecked.
The other annoyance is we uncheck the ""Moved Assigned Email(s)" flag under LEAP Automation Options for MS Outlook, but then the next day the "Moved Assisgned Email(s)" is checked again.
The only thing which has changed recently is I upgraded my iPhone to the latest model - may or may not be a factor.
What is causing Outlook to change the "Moved Assigned Email(s)" setting each day?
Hi Elisabeth,
Thanks for your enquiry. I can see that your firm has been in contact with our HelpDesk regarding this issue, and the issue has been resolved. If you require any further assistance, you can contact HelpDesk at support@leap.com.au.
Kind Regards,
Simon
HI Simon,
Thank you for your reply.
No one from our firm has been in contact with HelpDesk regarding this issue. The issue remains outstanding. Will contact Helpdesk now.
Regards
Elisabeth
Thanks for your time on the phone Elisabeth. I understand you have now had your issue resolved by the HelpDesk.