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CommunityI cannot seem to enter a field in the Subject Line of a precedent email. It just comes up as normal text and doesn't change between each matter. Help!

I cannot seem to enter a field in the Subject Line of a precedent email. It just comes up as normal text and doesn't change between each matter. Help!

Kristin Noble likes this.
  • Simon Jack (Customer)

    Hi Allie,

    Thanks for raising this with us.

    It is not currently possible to enter fields in to Subject Lines of precedent emails. This is due to a limitation with the functionality of Outlook, which limits the ability to code fields in the subject line using LEAP.

    • Kiara Newman (Customer)

      Hi Simon, is there a way to adjust what LEAP autfills in the email subject line?

       

      It would be great if we could indicate that we want both reline and reline 2 in the email subject, or to allow for the extent of LEAP fields to be adjusted from within LEAP.

       

      It is evident from how LEAP operates that it can automatically input something into the subject line. So perhaps there is a way LEAP can calculate the subject line text in LEAP before LEAP adds it to the email subject line.

      Expand Post

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I cannot seem to enter a field in the Subject Line of a precedent email. It just comes up as normal text and doesn't change between each matter. Help!