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CommunityHaving trouble with Precedents and Word. We have been unable to save a Precedent to our matter and then open it.

Having trouble with Precedents and Word. We have been unable to save a Precedent to our matter and then open it.

Narelle Alexander (Customer) asked a question.

Having trouble with Precedents and Word. We have been unable to save a Precedent to our matter and then open it.

When you want to save the precedent to the matter, it states "This document is password protected, LEAP requires the password to unlock and process the document."

Any assistance would be appreciated. Thank you.


  • Simon Tredinnick (Customer)

    Hopefully resolved for you Narelle by now, but if not please log a case with Helpdesk.

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Having trouble with Precedents and Word. We have been unable to save a Precedent to our matter and then open it.