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CommunityWhen I share documents via LawConnect, clients can only view it, not download. How can I let clients download those documents?

When I share documents via LawConnect, clients can only view it, not download. How can I let clients download those documents?

When I share documents via LawConnect, clients can only view it, not download. How can I let clients download those documents?

Viewing only is not helpful. Clients often have to send those documents elsewhere, or might want to save them to their own computers.

 

Sending as an email attachment isn't always an option, for example when the attachment is too big for an email server to accept.


  • Ross Mason (Customer)

    I agree entirely with this comment - it is ridiculous that the recipient cant download (like in Dropbox or any other sharing platform). We receive telephone calls all the time from recipients asking "How do I download?"

  • Kate Taylor (Customer)

    I agree. Does anyone have a solution for this? I'm not sure what the point of view only is.

    • Lucy Wemyss (Customer)

      Hi guys, you just need to press under Access: "anyone with link can view". So then they will be able to open and download the file.

       

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      • Ross Mason (Customer)

        I am aware of that function but it doesn't allow the recipient to download it when the access the file (without logging in). It simply allows them to view it, which is the whole problem - view not download.

  • Kelly Dewey (Customer)

    I've just had a client complain about just this!

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When I share documents via LawConnect, clients can only view it, not download. How can I let clients download those documents?