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CommunityRemote worker is unable to login to LEAP since updating their home PC today (17 NOV 2021) Windows 8 fully updated on home PC. LEAP was working successfully prior to update. Appreciate any assistance.
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Remote worker is unable to login to LEAP since updating their home PC today (17 NOV 2021) Windows 8 fully updated on home PC. LEAP was working successfully prior to update. Appreciate any assistance.

  • Admin Spot On (Customer)

    Thanks Dominique, I've also had some luck with a solution - this worked!!

     

    In order to resolve the issue of being unable to open LEAP, please follow these instructions:

    1. Close LEAP

    2. Close any MSO products you have open (Word, Outlook, Excel etc.)

    3. Press the Windows button and R on your keyboard at the same time

    4. Type %localappdata% and select Ok

    5. Locate  LEAP Desktop in the list > Right-click > Rename

    6. Rename as 'LEAP Desktop.old'

     

    If you receive errors at this point relating to being unable to rename this folder, please follow these instructions:

    1. Open Task Manager (ctrl + alt + del > Select Task Manager)

    2. Processes Tab > End Tasks for LEAP Client and LEAP Desktop if they are running

    3. Details Tab > End Tasks for WINWORD.EXE and OUTLOOK.EXE if they are running

    4. Services Tab > Right-click LEAPOfficeXE > Stop

    5. Repeat instructions as above.

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  • Admin Spot On (Customer)

    Remote worker updated the LEAP application then was unable to login to LEAP

  • Dominique Wehrman (Customer)

    I am having the same issue. I had a support person from LEAP yesterday working and now the App keeps disappearing. I was also scheduled for a call back at 9am and haven't heard from them. I have emailed support. This is so frustrating. I am at a stand still.

  • Dominique Wehrman (Customer)

    Image is not available
    I got through to Clodagh on the Live Chat who assisted me. It appears that LeapOfficeXE in Services in the Task Manager said "stopped" and they managed to get it "running" again.

    Expand Post

  • Admin Spot On (Customer)

    Thanks Dominique, I've also had some luck with a solution - this worked!!

     

    In order to resolve the issue of being unable to open LEAP, please follow these instructions:

    1. Close LEAP

    2. Close any MSO products you have open (Word, Outlook, Excel etc.)

    3. Press the Windows button and R on your keyboard at the same time

    4. Type %localappdata% and select Ok

    5. Locate  LEAP Desktop in the list > Right-click > Rename

    6. Rename as 'LEAP Desktop.old'

     

    If you receive errors at this point relating to being unable to rename this folder, please follow these instructions:

    1. Open Task Manager (ctrl + alt + del > Select Task Manager)

    2. Processes Tab > End Tasks for LEAP Client and LEAP Desktop if they are running

    3. Details Tab > End Tasks for WINWORD.EXE and OUTLOOK.EXE if they are running

    4. Services Tab > Right-click LEAPOfficeXE > Stop

    5. Repeat instructions as above.

    Expand Post
    Selected as Best

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Remote worker is unable to login to LEAP since updating their home PC today (17 NOV 2021)
Windows 8 fully updated on home PC.
LEAP was working successfully prior to update. Appreciate any assistance.