Settlements AUL (Customer) asked a question.
The data in Trust to Office has not been shown ?
- Seng Kao (LEAP Dev)
Hi @Settlements AUL (Customer),
Thank you for posting on LEAP Community Discussions.
I am not quite sure how to answer this query, are you able to provide additional context and information so I can best assist with this query.
Let us know if you require further assistance.
Best regards,
Seng
Expand Post- Settlements AUL (Customer)Dear Seng,
When I previously opened the icon " Trust fund to Office", there should be the Data in terms of the matter number, ddate, invoice number etc. appearing on this page. (please see attachment) However, now no data has been shown on this page ?
Could you urgently arrange the time to solve this problem ?
If you have any questions about the above, I can be contacted by mob: 0403633608 at any time.
Best regards,
Kaixin Chen
Solicitor
*AUSTRALIAN UNITED LAWYERS*
MACK CHEN MIGRATION SERVICE
T: (02) 80410252 F: (02) 80215103 M: (02) 0403633608
E: kchen@aullegal.com.au
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Legislation.Expand Post- Seng Kao (LEAP Dev)
Hi @Settlements AUL (Customer) (Kaixin),
Thank you for your reply.
Unfortunately I was not able to view your attachment, however may I confirm if the invoices are in "Final - Print/Sent" statuses and that you have "Available Trust Balance"?
If the above are correct, this will require further investigation by our support team to identify the issue, I can confirm you have lodged a case with our team regarding this issue and I will ask them to contact you to follow up directly.
Let us know if you require further assistance.
Best regards,
Seng
Expand Post
Hi @Settlements AUL (Customer) (Kaixin),
Thank you for your reply.
Unfortunately I was not able to view your attachment, however may I confirm if the invoices are in "Final - Print/Sent" statuses and that you have "Available Trust Balance"?
If the above are correct, this will require further investigation by our support team to identify the issue, I can confirm you have lodged a case with our team regarding this issue and I will ask them to contact you to follow up directly.
Let us know if you require further assistance.
Best regards,
Seng