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CommunityHas anyone ever had trouble with an error message coming up that says :Rapidpay reference not found"? Am having a hard time getting on to support in any way and would love a quick response, if possible.

Has anyone ever had trouble with an error message coming up that says :Rapidpay reference not found"? Am having a hard time getting on to support in any way and would love a quick response, if possible.

Sonia Zielinski likes this.
  • Corene Baird-Coetzer (Murfett Legal)

    Yes you need to update the version and make sure you are on the release dated 17/03/2021 - it is due to some background updates they did over the weekend (one would think that end of month is not the best time to issue release updates though......)

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  • Receiving the same alert also. Did you have any luck getting on to support to get any answers with this one?

  • Sonia Zielinski (Zielinski Legal)

    Apparently, I needed to update my version. However, I'm also experiencing other issues which are field-related (fields not populating so the sample data and the actual amounts aren't showing). I'm unsure if they're new issues that are coincidental or if they're related to the update.

  • Corene Baird-Coetzer (Murfett Legal)

    Yes you need to update the version and make sure you are on the release dated 17/03/2021 - it is due to some background updates they did over the weekend (one would think that end of month is not the best time to issue release updates though......)

    Selected as Best
  • Thank you Sonia and Corene, much appreciated. It all appears to be working now following a forced update.

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Has anyone ever had trouble with an error message coming up that says :Rapidpay reference not found"? Am having a hard time getting on to support in any way and would love a quick response, if possible.