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CommunityWhat is happening with the Protected Funds component? We have a client where we have protected a portion of his funds in trust. Funds go into trust separately and a trust > office tfr is done, it takes it from protected funds. Why?
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What is happening with the Protected Funds component? We have a client where we have protected a portion of his funds in trust. Funds go into trust separately and a trust > office tfr is done, it takes it from protected funds. Why?

Wendy Wright (Customer) asked a question.

14 March 2021 at 9:19 AM
What is happening with the Protected Funds component? We have a client where we have protected a portion of his funds in trust. Funds go into trust separately and a trust > office tfr is done, it takes it from protected funds. Why?
  • 1 answer
  • 349 views

  • Sebastian Figg (LEAP Dev)

    Hi @Wendy Wright (Customer)​,

     

    Thank you for posting on LEAP Community Discussions.

     

    To ensure protected funds are not drawn from when doing a Trust to Office Transfer the 'other' reason needs to be selected as follows,

     

    1. Open the matter > Trust Funds tab > Protected Trust Funds tab
    2. Select Protect Funds > here, you can protect them against 3 reasons: matter debtor, invoice no, other/third party payments.
    3. As mentioned prior, to ensure they are not drawn from when doing a Trust to Office Transfer, you should select 'Other' as the reason.

     

    Let us know if you require further assistance.

     

    Best regards,

     

    Sebastian.

    Expand Post
    Selected as Best

  • Sebastian Figg (LEAP Dev)

    Hi @Wendy Wright (Customer)​,

     

    Thank you for posting on LEAP Community Discussions.

     

    To ensure protected funds are not drawn from when doing a Trust to Office Transfer the 'other' reason needs to be selected as follows,

     

    1. Open the matter > Trust Funds tab > Protected Trust Funds tab
    2. Select Protect Funds > here, you can protect them against 3 reasons: matter debtor, invoice no, other/third party payments.
    3. As mentioned prior, to ensure they are not drawn from when doing a Trust to Office Transfer, you should select 'Other' as the reason.

     

    Let us know if you require further assistance.

     

    Best regards,

     

    Sebastian.

    Expand Post
    Selected as Best

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What is happening with the Protected Funds component? We have a client where we have protected a portion of his funds in trust. Funds go into trust separately and a trust > office tfr is done, it takes it from protected funds. Why?